If a card is not what you expected, send it back. Buying a high-value collectible online requires trust, and a returns policy with holes in it does not earn any.
14-day return window
You may return any card within 14 days of delivery for a full refund, including the original standard shipping cost. No justification is required. This reflects your right of withdrawal under EU consumer law, and we extend the same terms to customers outside the EU.
Condition on return
The card must come back in its original, unopened slab. A cracked, opened or tampered holder cannot be refunded — the grade is destroyed with it, and the card is no longer the item that was sold.
If you suspect a problem with a card, photograph it in the sealed slab and contact us before opening anything.
How to return
- Email us with your order number and the card you are returning.
- We send a tracked, insured return label.
- Repack the card as it arrived — rigid, not a bubble mailer.
- Refund is issued to the original payment method within 5 business days of the card arriving and being checked.
Return shipping cost
If the card was misdescribed, damaged, or not what was ordered, we cover return shipping. For a change of mind, return shipping is deducted from the refund at the actual label cost — never as a flat penalty.
Misdescribed cards
If a certification number does not verify against the grader’s database, or a card differs from its listing in grade, set or serial number, the sale is void. Full refund including all shipping both ways, no time limit.