# Admin Guide — Noble Collectable For the shop owner (non-technical). All tasks are performed in the WordPress admin dashboard. --- ## Getting Started 1. **Access the admin dashboard:** Visit `your-domain.com/wp-admin` 2. **Log in** with your username and password (set up during installation) 3. **Home:** You'll see the WordPress dashboard with quick-access shortcuts --- ## Adding a New Product ### Step 1: Open the Product Editor - Left sidebar → **Products** → **Add New** ### Step 2: Basic Information - **Product Name** (Title): E.g., "Kylian Mbappé, PSA 9, 2024 Heritage Chrome #15" - **Description:** A short description of the card, e.g.: ``` 2024 Heritage Chrome edition of Kylian Mbappé. Graded PSA 9 by Professional Sports Authenticator. Card shows excellent centering and color. Light edge wear consistent with a 9. ``` ### Step 3: Add Images - Click **Set featured image** to upload the main card photo - Click **Add product gallery images** to add 3–6 additional photos (different angles, back of card, etc.) - **Tip:** Photos should be at least 1000×1300 pixels for clear display ### Step 4: Set Price & Stock - **Regular price:** The selling price (e.g., $450.00) - **Stock quantity:** How many copies you have in inventory - **SKU:** A unique code for this product (e.g., NC-PSA-MB-2024-15) ### Step 5: Assign Categories - Scroll down to **Product categories** - Check boxes for: - **League:** (Premier League, La Liga, etc.) - **Team:** (e.g., Paris Saint-Germain) - **Set:** (e.g., 2024 Heritage Chrome) - **Era:** (e.g., Current 2015+) ### Step 6: Add Attributes (Filters) - Scroll to **Product attributes** - For each attribute, select the value: - **Grade:** PSA 9, PSA 10, etc. - **Condition:** Mint / Near Mint / Excellent - **Edition Type:** Standard / Refractor / Chrome / etc. - **Autograph:** Yes / No - Attributes allow customers to filter products on the shop page ### Step 7: Publish - Click **Publish** to make the product visible on the shop - Click **Preview** to see how it looks before publishing --- ## Updating a Product ### Change Price or Stock 1. Products → **All Products** 2. Click the product name to edit 3. Update price or stock quantity 4. Click **Update** ### Quick Edit (Bulk Changes) 1. Products → **All Products** 2. Hover over a product name → click **Quick Edit** 3. Change price, stock, or status (Published / Draft) 4. Click **Update** ### Archive/Hide a Product 1. Products → **All Products** 2. Hover over product → click **Trash** to remove, or **Edit** to set status to **Draft** (hides from shop but keeps in system) --- ## Managing Orders ### View Orders - Left sidebar → **Orders** - See all customer orders with status (Pending, Processing, Shipped, Completed) ### Process an Order 1. Click the order number to open it 2. **Order details** show: - Customer name & email - Items ordered & total - Shipping & billing address 3. **Change status:** - Initially: **Pending Payment** (if payment not yet received) - After payment: Change to **Processing** (you're preparing to ship) - After shipment: Change to **Shipped** (include tracking number) - Final: **Completed** 4. **Add notes:** Use the **Order notes** box to leave internal notes or communicate with the customer 5. **Send email to customer:** Click **Send** next to any status change to notify them automatically ### Print Shipping Label (Phase 3) - Once enabled: Click **Print label** to generate a shipping label (integration with Stripe/PayPal shipping) --- ## Managing Payments ### Check Payment Status - Orders page shows payment status for each order - **Pending Payment** = customer hasn't paid yet (send reminder email) - **Paid** = payment received ### Payment Methods (Setup in Phase 3) - Navigate to **WooCommerce** (if plugin is installed) → **Settings** → **Payments** - Enable/disable payment methods (Stripe, PayPal, etc.) - Configure API keys (provided by payment provider) - **Note:** Detailed payment setup is done in Phase 3 after initial launch ### View Payouts - Log into your **Stripe/PayPal account directly** to see payouts, not in WordPress - WordPress shows if payment was received; the payment provider's dashboard shows settlement --- ## Customer Communication ### Email a Customer 1. Go to **Orders** → open the order 2. **Add note** to the order (internal, customer doesn't see it) 3. **Customer email** will see updates when you change order status 4. To send a custom email: Use a third-party service (Mailchimp, etc.) or reply via Gmail if customer initiates contact ### Email Settings - Left sidebar → **Settings** → **General** - Admin email: Emails from orders will come to this address - Shop email: Some systems may use this for transactional emails --- ## Managing Inventory & Stock ### Bulk Update Stock - Products → **All Products** - Hover over product → **Quick Edit** - Update **Stock quantity** - Click **Update** ### Low Stock Alerts (Optional, Phase 3) - WooCommerce can notify you when stock falls below a threshold - Set this up in **WooCommerce** → **Settings** → **Products** → **Inventory** ### Import Products from CSV (Advanced, Phase 3) - For large inventory uploads, CSV import is available - Example: Bulk upload 100 cards at once with prices, stock, images --- ## Viewing Reports & Analytics ### Sales Overview - Left sidebar → **WooCommerce** → **Overview** (if WooCommerce → Reports is available) - See total sales, revenue, top products ### Customer List - Left sidebar → **Customers** (if available) - See customer names, email, order count, total spent --- ## Security & Backups (Important!) ### Change Your Password 1. Left sidebar → **Users** → **Your Profile** 2. Update password regularly (especially after setup) ### Regular Backups (Backup your store) - **On cPanel:** Use **cPanel Backups** to back up your entire site - **Automatic:** Set up automatic daily backups via cPanel - **Recovery:** If anything breaks, cPanel can restore from a backup ### Updates - Left sidebar → **Dashboard** - WordPress will notify you of new updates (core, plugins, themes) - Review updates monthly and apply them (they fix security issues and bugs) - **Tip:** Always back up before updating --- ## Troubleshooting ### "Product not showing on shop page" - Is it **Published**? Check Products → All Products - Is it in a **Category**? Assign categories if filtered view is active - Is it **In stock**? Check stock quantity ### "Payment not working" - In Phase 3, double-check payment provider API keys in WooCommerce → Settings → Payments - Test with a small transaction first ### "Customer can't see products" - Check if products are in the correct category/language - If bilingual: Check language filter (French vs. English version of site) ### "Site is slow" - Images too large? Optimize in Tools → **Image Optimization** (if plugin is installed) - Too many products? It's normal to slow down over time; consider pagination/caching in Phase 3 --- ## Frequently Asked Questions **Q: How do I set a discount/promo code?** A: That's in WooCommerce → **Coupons** → **Add Coupon**. Set discount %, end date, etc. Customers enter the code at checkout. **Q: Can customers leave reviews on products?** A: Yes, if enabled in WooCommerce → **Settings** → **Products** → **Reviews**. Reviews appear on product pages. **Q: How do I change the shop's name or tagline?** A: Left sidebar → **Settings** → **General**. Change **Site Title** and **Tagline**. **Q: Do I need to ship internationally?** A: In WooCommerce → **Settings** → **Shipping**, you can enable/disable shipping to specific countries and set rates. **Q: How do I track shipped orders?** A: Add a **tracking number** in the order details when you mark it "Shipped". The system can email the customer the tracking link (depends on shipping provider integration in Phase 3). --- **For more help:** Contact your developer (Yousha Rizvi) or consult [WooCommerce documentation](https://docs.woocommerce.com/document/home/). --- **Next Phase:** See [`ROADMAP.md`](./ROADMAP.md) for when advanced features like CSV import, email automation, and payment integration will be set up.